Support

Team Technologies have a wealth of experience in providing clients with a reliable and flexible support service. We can provide various levels of remote support ranging from Business Day only to Extended Out of Hours cover as required.

Don’t hesitate to get in touch with any queries relating to our systems administration, development and application support.

Service

Our support service is designed to provide the customer with flexible support options while meeting all the requirements for national data protection legislation (including the Data Protection Act 2018 and UK GDPR 2021) as well as being ISO27001 compliant.

Named Callers can call our UK based Support Desk or email direct into our eSupport system as appropriate.

Our standard level of service is available 09:00 to 17:30 Monday to Friday excluding English public holidays, and we are happy to discuss extended cover depending on your requirements.

All calls are logged in our eSupport system so that we can track the status of your calls and build a full audit trail for you. We can provide reports on compliance with any Service Level Agreements you may require too.  In addition, all phone calls are recorded for quality of service and training purposes.

What our customers say about us...

Friendly team, good communication and investigative work ethic make collaborative working easy and fluid.
South Western Railway - Retail Systems Manager
Although we've had a few teething problems due to configuration errors, these weren't always attributable to Team Technologies but were always dealt with promptly. The Incident Report received after the issues we experienced at Go-Live was frank and detailed. A lot of suppliers would not have shared such a report (and perhaps would not even have bothered to produce it!), which is testament to the type of relationships that Team Technologies seem to build with clients. Their technical knowledge is second to none – they really know their products, and those of the third party suppliers that they integrate with, and they are also competitively priced, which is a great bonus.
Dan Schoenhofen - Abellio Scotrail